CRESTA·Contact-center AI / Conversational-intelligence SaaS (CCaaS-adjacent application layer)Pre-IPO · Private

Cresta

ConvictionContext

Enterprise B2B SaaS — per-agent-seat subscriptions plus feature tiers (real-time assist, conversation intelligence, QM, autonomous virtual agents); annual contracts, land-and-expand via seat growth and AI-automation upsell.

Revenue

not disclosedthird-party ARR estimate ~$52M (GetLatka); some reports suggest a run toward higher figures but are not independently sourced; company only states ARR 'nearly quadrupled' over the two years to Nov 2024

Rev growth

not disclosed as a ratecompany states ARR nearly quadrupled and customer base nearly doubled over the ~2 years to Nov 2024

Gross margin

not disclosedenterprise-software model, but real-time LLM inference on every call is a structural COGS drag vs pure SaaS

Op margin

not disclosedpresumed negative — growth-stage, $270M+ raised and still scaling

Capex intensity

not disclosedasset-light software; primary spend is R&D/GTM headcount and third-party model/inference compute, not physical capex

Valuation

~$1.6B impliedSeries D, Nov 2024, $125M raise; Series D valuation NOT officially disclosed — third-party trackers carry the mark roughly flat vs the $1.6B Series C valuation of Mar 2022

Valuation trail

$1.6B

2 marks · Mar 2022–Nov 2024

private — no public price

Priced round

Series C (Mar 2022, $1.6B) is the last officially priced round. The Nov 2024 Series D did not disclose a valuation; third-party trackers carry the mark roughly flat at ~$1.6B, so the 2024 valuationB is a tracker estimate, not a disclosed priced mark. Earlier rounds (Series A 2020, Series B $50M Mar 2021) had no publicly disclosed valuation and are omitted to avoid fabricated marks.

The read

Where our coverage leans

Coverage leans bullish

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Full financial intelligence for Cresta

Earnings, margins & COGS, the income-statement breakdown, SWOT, moats & dependencies, the supplier–customer ecosystem graph, top signals & trends, and the valuation range.

Income statement & margin structure
SWOT, moats & dependency map
Supplier–customer ecosystem graph
Signals, trends & valuation range

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Not financial advice — analyst work product for a qualified professional.