customer-journey-map
customer-journey-map is a skill in phuryn/pm-skills, last changed 2 Mar 2026. It can name web addresses. Our pattern check flagged nothing at commit 07b34f6 on 26 Oct 2026.
Pattern check: nothing flagged · commit 07b34f6 · 26 Oct 2026
InstallCreate an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
- Licence
- MIT
- Repo stars
- 27.4k
- Folder last changed
- 2 Mar 2026 (opens in a new tab)
- Publisher
- phuryn
- Files
- 1 file
- Checked
- 07b34f6 (opens in a new tab) · 26 Oct 2026
Install
Each tab says whether it installs commit 07b34f6, the one we checked, or the latest version.
No tab for your agent? Use Any agent for OpenCode, Goose, Windsurf (Devin Desktop), Zed, Roo Code, Factory Droid, Junie, Amp and Antigravity, and Claude Code for Cline. Kiro needs the folder copied by hand.
Pinned to commit 07b34f6, the one we checked.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .claude/skills &&
mkdir .claude/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .claude/skills/customer-journey-map/ &&
rm -rf "$tmp"If Claude Code was already running and this created the skills folder, run /reload-skills.
Or install the pm-market-research plugin it ships in. Installs the latest version, not the one we checked. Installs everything in the plugin, including any hooks, MCP servers and scripts our check doesn't cover.
claude plugin marketplace add phuryn/pm-skills --scope project &&
claude plugin install pm-market-research@pm-skills --scope projectPinned to commit 07b34f6, the one we checked.
Skills in the Claude apps belong to your account rather than to a project.
Make customer-journey-map.zip, with the skill folder at the top level:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
out="$(mktemp -d)" &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map "$out"/customer-journey-map &&
(cd "$out" && zip -qr - customer-journey-map) > customer-journey-map.zip &&
rm -rf "$tmp" "$out"In Claude, open Customize > Skills, select +, then + Create skill > Upload a skill, and choose customer-journey-map.zip.
On Free, Pro and Max plans, turn on Code execution and file creation (Create and edit files in newer settings) under Settings > Capabilities.
Pinned to commit 07b34f6, the one we checked.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .agents/skills &&
mkdir .agents/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .agents/skills/customer-journey-map/ &&
rm -rf "$tmp"Codex picks up new skills on its own; restart it if this one does not appear.
Pinned to commit 07b34f6, the one we checked.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .cursor/skills &&
mkdir .cursor/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .cursor/skills/customer-journey-map/ &&
rm -rf "$tmp"Pinned to commit 07b34f6, the one we checked.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .github/skills &&
mkdir .github/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .github/skills/customer-journey-map/ &&
rm -rf "$tmp"In a running Copilot CLI session, run /skills reload.
Or install it with gh skill, which also installs the commit we checked. Needs GitHub CLI 2.90 or later.
gh skill install phuryn/pm-skills pm-market-research/skills/customer-journey-map/SKILL.md@07b34f64ee828df08953f505b7f747aef85ae7c6 --agent github-copilot --scope projectPinned to commit 07b34f6, the one we checked.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .gemini/skills &&
mkdir .gemini/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .gemini/skills/customer-journey-map/ &&
rm -rf "$tmp"In a running session, run /skills reload.
Or use Gemini CLI’s own installer. Installs the latest version, not the one we checked.
gemini skills install https://github.com/phuryn/pm-skills.git --path pm-market-research/skills/customer-journey-map --scope workspacePinned to commit 07b34f6, the one we checked.
Codex, Cursor, Copilot, VS Code, Gemini CLI, OpenCode, Goose, Amp and Zed all read .agents/skills; Claude Code and Kiro list only their own folders.
From your project's root folder:
tmp="$(mktemp -d)" &&
git clone -q --depth 1 --filter=blob:none --no-checkout https://github.com/phuryn/pm-skills.git "$tmp" &&
git -C "$tmp" fetch -q --depth 1 origin 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
git -C "$tmp" sparse-checkout set -- pm-market-research/skills/customer-journey-map &&
git -C "$tmp" checkout -q 07b34f64ee828df08953f505b7f747aef85ae7c6 &&
mkdir -p .agents/skills &&
mkdir .agents/skills/customer-journey-map &&
cp -R "$tmp"/pm-market-research/skills/customer-journey-map/. .agents/skills/customer-journey-map/ &&
rm -rf "$tmp"Or use the skills CLI from skills.sh. Installs the latest version, not the one we checked. The skills CLI reports installs to skills.sh unless you set DISABLE_TELEMETRY=1.
npx skills@1.7.4 add phuryn/pm-skills --skill customer-journey-mapWhat it can touch
From the files and frontmatter at commit 07b34f6. This is how much a skill can do, not whether it is risky.
What it can touch: Scripts or outside hosts
Names web addresses
It mentions outside web addresses the agent may visit. We list them but don't follow them.
Pattern check
Pattern check: nothing flagged · commit 07b34f6 · 26 Oct 2026
We checked every text file in this skill, at commit 07b34f6 on 26 Oct 2026, against 45 published patterns such as download-and-run commands, hidden text and credential access. We don't run the skill, we don't read the web pages it points to, and we can't judge everything its instructions might lead an agent to do. In published tests, pattern checks like this one missed most malicious skills. Read the skill before you install it — especially anything it asks you to download or run.
How the check worksReport an incorrect finding
Outside links we did not follow
- https://www.productcompass.pm/p/user-journey-mapping-101
- https://www.productcompass.pm/p/funnel-analysis
- https://www.productcompass.pm/p/market-research-advanced-techniques
- https://www.productcompass.pm/p/interviewing-customers-the-ultimate
Format check
Each agent reads SKILL.md a little differently. We check the file against each one's published rules; we don't run the skill in any agent.
Agent Skills specPasses
The open format from agentskills.io, held to what the strictest agents enforce, so one folder loads everywhere.
- Note
There is no license field, so readers can't tell whether they may reuse the skill. O2
Fix: Add license: with an SPDX name such as MIT or Apache-2.0, or the name of a bundled licence file.
- Note
- Claude CodePasses
Claude apps & API uploadPasses
Uploading to claude.ai or the Claude API, or packaging with Anthropic's script, accepts only the six spec fields and stops on anything else.
- Note
The description is 235 characters. The claude.ai Help Center says 200 at most, though Anthropic's API docs and validator allow 1,024. D4
Fix: If the claude.ai upload refuses it, trim the description to 200 characters.
- Note
- OpenAI (Codex & API)Passes
- VS Code & CopilotPasses
SKILL.md
Files
1 file
| Path | Size |
|---|---|
| SKILL.md (opens in a new tab) | 3.2 KB |
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