Welcome to QAI (“QAI”, “we”, “us”, or “our”). Your privacy and the security of your data are fundamental to how we build and operate our platform. We are committed to protecting your personal information, being transparent about what we collect, and giving you control over your data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our services.

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy. We only collect what is necessary to provide and secure the service — nothing more. We may update this Privacy Policy from time to time, so please check back regularly for updates.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, and organization details when you sign up for QAI, use our services, or communicate with us.

Data Uploads: When you upload data to the QAI platform, we process this information solely to provide you with our services.

Payment Information: When you subscribe to a paid plan, payment details (such as credit card information) are collected and processed directly by our payment processor, Stripe. We do not store your full payment card details on our servers.

Cookies and Similar Technologies: We use only essential cookies to authenticate your sessions, remember your preferences, and protect the platform. We do not use any cookies for advertising, analytics, or behavioral tracking. For a detailed breakdown of the cookies we use, please see our Cookie Policy.

How We Use Your Information

• To provide, maintain, and improve our services.
• To process transactions and manage your subscription.
• To communicate with you, including responding to your inquiries and providing customer support.
• For security purposes, to prevent fraud, and to ensure the integrity of our services.

Data Security

Protecting your data is not an afterthought — it is built into every layer of our platform. We implement encryption in transit and at rest, strict access controls, secure storage solutions, and regular security reviews. We follow industry best practices to protect cookies and guard against unauthorized access.

Our Commitment to Your Data's Privacy

No Training Use: We respect the trust you place in us with your data. Any data you upload to QAI is never used for training our algorithms or any other purposes outside of providing you the services you signed up for. Your data is yours — period.

Data Control: You retain full control over your data. At any point, you can request the deletion of your data, which we will execute promptly and thoroughly.

Data Retention: We retain your personal information and uploaded data for as long as your account is active or as needed to provide you services. If you delete your account or request data deletion, we will remove your data from our active systems within 30 days. Backup copies may persist for up to 90 days before being permanently purged.

Third-Party Service Providers

We will never sell, trade, or monetize your personal information or uploaded data. To operate the platform, we share only the minimum information necessary with the following trusted third-party providers, each bound by their own privacy policies and contractual obligations to protect your data:

• Amazon Web Services (AWS): Cloud infrastructure, hosting, and authentication services.
• Stripe: Payment processing for subscriptions and billing. Stripe receives your payment details directly and is PCI-DSS compliant.
• Google: Sign-in services. Google receives authentication data necessary to verify your identity when you choose to sign in with Google.
• Cloudflare: Security services to protect against automated abuse.

We may also share data with AI model providers solely to process your queries and deliver the service. These providers are contractually prohibited from using your data for training or any purpose other than fulfilling your requests.

Limitation of Liability

Data Loss: While we take stringent measures to protect and secure your data, we cannot guarantee that data loss will never occur. We are not responsible for the loss of data resulting from technical failures, cybersecurity breaches, or other unforeseen factors beyond our reasonable control. We encourage users to maintain their own backups of critical data.

AI-Generated Responses: We utilize advanced generative AI models to provide insights and predictions. However, the accuracy or applicability of AI-generated responses can vary. We are not liable for any decisions, actions, or consequences resulting from the use of such AI-generated content. Users should exercise their own judgment and verify information before relying on AI-generated responses.

Indemnification

By using QAI, you agree to indemnify, defend, and hold harmless QAI and its affiliates, officers, agents, and employees from any claim, demand, loss, liability, or expense, including attorneys' fees, arising out of or in connection with your use of the service or violation of this policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Previous version: October 10, 2025

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@qai.io.